FAQ
I. Product Information
What is the load-bearing capacity of our non-marking hooks?
The load-bearing capacity of our non-marking hooks varies depending on the model, typically between 2-5 kg. Please refer to each product page for specific information.
What surfaces are our non-marking hooks suitable for?
Our non-marking hooks adhere to most smooth surfaces, including tile, glass, metal, wood, and wallpaper. Avoid using them on rough or uneven surfaces.
Are our non-marking hooks reusable?
Our non-marking hooks are designed for single use only and may not be reusable after removal. We recommend replacing them with new hooks immediately after removal.
Usage Guide
- Ensure the surface where you intend to install the hook is clean and dry.
- Remove the protective film from the back of the hook.
- Press the hook firmly against the surface and hold for approximately 5 seconds.
- Afterward, you can hang your items.
When removing the hook, gently pull the edge and slowly pull it out along the surface, ensuring a low angle to prevent any residue.
Since our hooks are primarily designed for indoor use, we do not recommend using them outdoors, in high-temperature, or humid environments.
After-Sales Service
Please inspect the goods immediately upon receipt. If you find any damage or missing items, please contact us via our customer service email address, and we will provide a return or exchange service.
We offer various delivery methods, including standard express and expedited delivery. Specific delivery options and costs can be viewed at checkout.
We offer a 30-day return policy, provided the product is unopened and in its original condition. Please visit our website’s return policy page for more details.
Payment and Orders
We accept various payment methods, including credit cards, debit cards, and online payment platforms. Simply select your preferred payment method at checkout.
Once an order is confirmed, modifications and cancellations are restricted. If you need to change or cancel your order, please contact our customer service team as soon as possible.
Depending on your location and selected shipping method, orders typically arrive within 6 business days.